Our estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time. Think:

estimated fulfillment + estimated shipping = estimated delivery time

Our fulfillment time average is 2–5 business days for non-apparel products and 2–7 business days for apparel products. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.

The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.

The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:

1. Issues with print/embroidery files
2. Products being out of stock
3. Shipping related delays like failed delivery attempts, service disruptions

If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:

1. Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate, it’s not a guarantee.
2. Get in touch with our customer support team. Let us know about your delayed shipment and we’ll look into it for you. You may email us at help@gomym.com.

Your order may come in separate shipments.

Misprinted/Damaged/Defective Items - Any claims for misprinted/damaged/defective items must be submitted within 3 weeks (21 days) after the product has been received. For packages lost in transit, all claims must be submitted no later than 3 weeks (21 days) after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue with the products you have received, please email us at help@gomym.com to begin your return. We ask that you include the following information:

1. Photo of entire product
2. Close-up photo of damaged portion of the product
3. Order #

Once your return has been approved, return instructions and shipping address will be provided to you to mail back your product. If the provided facility isn't used as the return address, you would become liable for any returned shipments you receive.

Wrong Address - If you provide an address that is considered insufficient by the courier on your initial order, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

If you haven't registered an account on gomym.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Make Your Move, Inc. does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Other Reasons for Returns - Since each product is printed-to-order, we do not refund orders for buyer’s remorse. This is any reason outside of defective or damaged product, including size exchanges.